Appearance: do foreign trade how to guard against the client is dig?

If the customer leave you to find other suppliers, the most is your fault. Therefore, you'd better understand why they would leave you and what you have to do to keep your existing customer loyalty to you. Instrument instrument industry foreign trade 20 years, summed up the client will change supplier for the following four reasons, we should actively reflect on why they will leave and how are you going to do to stop this happening. 1, competition weakens the price of this kind of question you only appear in you allow your product or service can easily be copied. For example, if you to print the big enterprise sales of printing paper, they will eventually find another can use lower prices to provide printing paper. To avoid this problem, to provide personalized rather than standardized products and services. Constantly improve the personalized & other; The grade & throughout; So that the competition is not so easy to get their hands on the customer, is not so easy to replace you. For example, rather than provide printing paper, you should offer your customer is the most important document editing, sample printing, binding and other services. 2 nothing, customer received poor service when customers really need your support, to treat them like garbage can quickly lose their loyalty. Said that is why those who see customer service cost for the enterprise cost, should be reduced to the minimum is the cause of the enterprise is crazy. If you treat customers attitude is very poor, then left acerb taste in their mouth. This is a kind of flavour that will never disappear, so as long as customers have other choices, they will leave you choose to others. Only when you are on everyone in the industry to provide the same poor service ( As airlines) And you to be able to provide customers with poor service at the same time keep them. Even so, a competitor smarter, and know how to make your customers happy is just a matter of time. 3, the quality of the products you down if I see a situation, I'll see the one thousand times: a company with great products feel to outsource production to China or any other will have to cut corners as a way of life can earn more profit. Result is inevitable: the product looks like a great product before, but it soon broken ( Or can't work normally) Because the manufacturer for each product can save 0. 00000001 dollars and using the unqualified material. Yes, a drop in the quality of this product can be prevented, but only when you have someone in your company is willing to & other; To drive the cattle on the supply chain & throughout; , and strict inspection for each project to prevent each parts. （ Apple, for example, is very good at this. ） 4, customer demand changes have taken place in this kind of situation will always appear, because the world of business is changing. You as a supplier to face the challenge is in the customer because of demand change to leave you before you constantly expand your products and services. To do this, is just a frequent communication with your customers is not enough. You must expect to your customers, in the case of the next one to two years, and the customer will start to prepare to be there for a long time before. Customer's betrayal should never is a kind of accident. If so, is that you didn't really care about the important things for your customers. Instrument friendship advice, in this case, you need to carefully adjust your priorities, because your strategy is a road to decline.